What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    we are missing a form submission

    Asked by kidsalliance on September 23, 2016 at 04:04 PM

    A Dependency/Delinquency form was submitted and a confirmation email was sent to the sender, but the form never came to us.  How can I retrieve it?

    missing form sender and email retrieve
  • Profile Image
    JotForm Support

    Answered by david on September 23, 2016 at 06:27 PM

    If a form was submitted successfully the data should be in with your submission data:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    If it is not, let us know the email address that received confirmation and we will be happy to have a look to see what we can find.