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    I'm getting a Payment Error in my Stripe form that is embedded on Shopify site

    Asked by libbystory on September 23, 2016 at 04:42 PM

    I have two shopify sites. on one shopify site the form workes perfectly. on the second my form will not work on it. it will work when i preview it but not embedded in shopify.

    What am i missing? I fell like it is something simple.

     

    Page URL:
    https://wholesale.libbystory.com/pages/credit-card-form

    Screenshot
    shopify site Shopify
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    JotForm Support

    Answered by liyam on September 23, 2016 at 08:40 PM

    Hello,

    Can you check your stripe account if it's set to accept live payments already and not in test mode?

    Thanks.

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    Answered by libbystory on September 26, 2016 at 11:17 AM

    yes i have a form working already on another shopify account.

     

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    Answered by libbystory on September 26, 2016 at 11:18 AM

    http://libbystory.myshopify.com/pages/social-shopping

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    JotForm Support

    Answered by Welvin on September 26, 2016 at 12:53 PM

    This is more related to the card being used for the payment. If it's your card, I would suggest checking it with your bank and ask them if your payment of $0.01 triggered a fraud alert to their end. If it's your customer, ask them to do the same. Furthermore, try using a different card. 

    You can also check this article from Stripe about declined payments:

    https://support.stripe.com/questions/why-was-a-customers-charge-declined 

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    Answered by libbystory on September 26, 2016 at 02:58 PM

    no it is not the card. i have the same form working on our main site and it does not work on the other. i duplicated it edited text and added it to another shopify site.

    the first form works on first shopify site:

    http://libbystory.myshopify.com/pages/social-shopping

    the duplicated form works when url is  entered  directly into address field :

    https://form.jotform.com/62664018418154

    It does not work when embeded in shopify page:

    https://wholesale.libbystory.com/pages/credit-card-form

     

     

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    JotForm Support

    Answered by Mike on September 26, 2016 at 04:49 PM

    Could you please try an iFrame embedding method to see if that makes any difference?

    Getting the form iFrame code

    The frames are isolated from other website content, so it should help if there are any conflicts with other scripts of your website.

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    Answered by libbystory on September 27, 2016 at 06:49 PM

    thank you mike,

    it is working with the iframe.

    have a great day