What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your email activity and it seems that the problem has already been fixed. I also found a similar thread which my colleague has answered just a couple of hours earlier (https://www.jotform.com/answers/940482). Please do refer to the said thread and let us know from there if you are still experiencing other problems.