What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder submission email shows the hidden fields

    Asked by dreamforge on September 23, 2016 at 09:42 PM
    it sends a auto reply update but also shows the hidden fields for office use only. Is there a way to prevent that?
  • Profile Image
    JotForm Support

    Answered by jonathan on September 23, 2016 at 09:50 PM

    The functionality to hide hidden fields in the Email is ON at all times.

    The only time it will become OFF is if you modify or customize the email template (the Notifier or Autoresponder).  So it will only work if you do not alter the email template (Notifier or Autoresponder).

    You can test it by adding another Autoresponder E-mail on your form and leave everything as is. Do not alter the message body. You do can change the Recipient and Sender part..

    Test submit your form to check if hidden fields in the form will not show in the email message.

    Let us know if you need further assistance.