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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please wait on submit button error when there are unfilled Localized Calendar widgets hidden on a form

    Asked by jinnie3009 on September 24, 2016 at 01:09 AM

    I can't not submit form for several days and it keeps stucking on "Please wait" error. Please help me check this error.

     

    I do not embed my form in any webpage

     

     

    Page URL:
    http://www.jotform.me/form/50688496585475

    Screenshot
    please wait on submit check localized calendar
  • Profile Image
    JotForm Support

    Answered by Boris on September 24, 2016 at 11:24 AM

    I've tried accessing the form you have linked to, but this form is disabled:

    I have further inspected your forms and account, and I see it was automatically suspended by our Phishing Detector tool. This tool is in place to help us catch any forms that may be used against our terms, and it seems to have flagged your forms as possibly bad due to references to banks and lottery.

    I have re-enabled your account now, so your forms are working again.

    When it comes to why your form cannot be submitted when you click on the Submit button of a page, it seems to be because there are required fields on your form that remain unfilled on the other two pages of your form. The troubling fields are the two "Localized Calendar" widgets on the form.

    Both of these widgets are set as required, and they require inputs to be made even if they are on other pages of your form. For this reason, I would recommend using our ordinary DateTime fields instead of the Localized Calendar widgets:

    Please try it out and let us know whether it resolves the submit issues you were having. Thank you.

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    JotForm Support

    Answered by EltonCris on October 03, 2016 at 08:52 AM

    This is now resolved. Our developers have just released a fix that should sort this out.

    Your forms should now be submitting normally. Kindly check and let us know if you see any other issues.