What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal Sandbox query

    Asked by infoquick on September 24, 2016 at 07:11 AM

    Hi Support

    I've setup a Form Calculation field and linked payment to my business sandbox a/c with PayPal.

    The problem is that whilst the PayPal function works perfectly the form doesn't get sent!

    Is this because it is operating withing the sandbox environment and it is not meant to be sent ?

    I ask because I deleted the Form Calculation field with the PayPal link and the form worked perfectly in that I received both client and business email confirmations on a test.



  • Profile Image
    JotForm Support

    Answered by EltonCris on September 24, 2016 at 12:19 PM

    Hello Brian,

    Did you make actual payments using your sandbox accounts too? Note that you have to complete the payment process on Paypal sandbox environment before you will receive the submissions notification. Same with making live payments, the user has to complete the payment process in order for the submissions to be sent.

    I suggest to please check this article to learn how to test the Paypal payment form in sandbox mode or in live mode if you prefer. https://www.jotform.com/help/390-How-to-Test-Paypal-Payment-Form

    Hope this helps!

  • Profile Image

    Answered by infoquick on September 24, 2016 at 03:29 PM


    Thanks for your help. I've completed another form and test payment through the sandbox and everything runs perfectly as far as the payment is concerned but still no sign of the completed form.

    So I then look at the instructions on the link you provided and my Payments Wizard page does not have the PayPal Username / Password and Signature fields as shown.

    Where do I find these?




  • Profile Image
    JotForm Support

    Answered by Nik_C on September 24, 2016 at 06:04 PM

    To check your Username/Password and Signature please go to wizard button on your payment form:

    So when you add PayPal field to your form it's on the right hand side.

    In the new window you will be able to edit those fields:

    Hope it helps.

    Please let us know if you have any further questions. 

    Thank you!