What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Pro: Subscriptions show as unlimitted in PayPal regardless of the number of payments selected in JotForm

    Asked by mynamavi on September 24, 2016 at 07:55 AM
    Also as mentioned before, when choosing the # of payments, no matter if 1 or 10, etc. in paypal it is always showing up as unlimited...
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    Answered by Boris on September 24, 2016 at 08:27 AM

    Thank you for letting us know, I'm forwarding this thread to our developers as a bug report. Our developers will be taking a closer look into the number of recurring payments option of our PayPal Pro integration, and we will update you here as soon as there are any news or updates in this regard.

    Thank you.

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    Answered by mynamavi on September 24, 2016 at 11:27 AM

    Please also answer the question about the 1st payment of $0 error occurring too:


    I have this form set to have a variable weekly payment with the first payment $0...but the variable weekly payment is getting charged immediately instead of $0 as first payment and the variable payment starting a week later...

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    JotForm Support

    Answered by Jim_R on September 24, 2016 at 02:23 PM

    Hello, I'm seeing my colleague, Boris, already addressed this in full detail on the original thread https://www.jotform.com/answers/940803

    To sum up his detailed reply, you can't enable the Variable Price option along with the Set Custom First Payment Cost.

    A snippet from his reply:

    Simply put, these two options are mutually exclusive. If you set up to have a variable subscription amount, you cannot specify a custom first payment amount - which is why the variable amount will get charged instantly.

    In case you need further help with this, please open this page https://www.jotform.com/answers/940803 and post your replies from there as this current thread is an escalation for a different issue you posted.

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    JotForm Support

    Answered by NeilVicente on September 26, 2016 at 04:40 AM

    I am unable to recreate this issue. 


    Can you please confirm with your customers if they selected the proper "number of payments" for their subscription?

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    Answered by mynamavi on October 10, 2016 at 03:37 PM

    Hello Neil,


    Our office staff actually signs our clients up on these subscriptions...so YES, the # of payments are being appropriately selected...but no matter how many we select...it shows up as unliminted on paypal side?



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    JotForm Support

    Answered by Jim_R on October 10, 2016 at 05:25 PM

    Hi @mynamavi, thanks for the additional info. Neil, the developer assigned to this thread, has been updated about this. One thing we'd like to request in the interim is a screenshot of how it looks like from your end that shows Unlimited on Paypal.

    Please don't attach the screenshot via email, open your thread https://www.jotform.com/answers/940939 then post the screenshot from there (here's how).

    Looking forward to your reply.

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    Answered by mynamavi on October 12, 2016 at 01:19 PM


    Please see above screenshot of Francis Poole...it was suppose to be 6 payments...

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    JotForm Support

    Answered by Kevin_G on October 12, 2016 at 04:56 PM

    Our developer has received your message now.

    I have also tried to find the submission related to the payment you have provided and I could not find it, if you could share us the submission ID or details, that would be helpful.

    However, our developer will further investigate the problem and you will be updated via this thread as soon as possible. 


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    JotForm Support

    Answered by NeilVicente on October 15, 2016 at 11:59 AM


    What is the name of the form affected by this issue?