What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security of attached filed

    Asked by matthewp on April 23, 2012 at 08:46 AM

    Hi there,

    Could you explain the security setup of any files that are uploaded with a form? ie. where are the files stored? are they stored forever? is there any documentation to put worrying minds (ie. non-IT worring minds) at ease?

    Many thanks.

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    Answered by gori-mathew on April 23, 2012 at 02:46 PM


    Thank you for contacting us.

    Where and how long submitted forms are stored:

    Ans: Stored submissions are kept indefinitely. It will remain safe unless you have manually deleted your submissions, which can't be restored anymore.

    Security of the submitted forms:

    Ans: We don't share alot of information on our security mechanism  but we wish to let you know that we have a secure submissions feature, ie SSL feature http://jotform.com/help/63-How-can-I-receive-SSL-Submissions but you should not submit information on your credit card . Look at the below comments about SSL feature;

    As per Jotform's co-founder, Aytekin:

    When you use https on the URL it only means the data is transferred to JotForm servers encrypted. It is not saved encrypted on our servers. We do everything we can to make sure our servers are secure, firewalled and always patched. However, the form submission data is not saved encrypted on our servers.

    If you are planning to buy multiple Jotform subscriptions though, you might want to take a look at our Licensing Solutions, particularly JotForm Application. I think if you host the application yourself, there might be a way to have the submissions saved encrypted in your server. For more information, please send email to;  contact@interlogy.com

    For more details about our jotform solution, check on this our user guide; http://www.jotform.net/help/

    I hope this information will be helpful to you.