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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our Forms are not visible to mobile users on Facebook

    Asked by romancescamsnow on September 24, 2016 at 10:14 AM

    We have confirmed that the forms are not visible in the Facebook page tabs/menu on m.facebook.com urls, nor on FB apps.

     

    Any solution for this since most of our page visitors are on mobile devices?

     

    Here is an example page:

    Web: https://www.facebook.com/Caribbean-Romance-Scammers-by-RSN-225165894541076/

    Mobile: https://m.facebook.com/Caribbean-Romance-Scammers-by-RSN-225165894541076/

     

    Tim

    Society of Citizens Against Romance Scams, a non-profit NGO

    www,AgainstScams.org

    Page URL:
    https://www.facebook.com/Caribbean-Romance-Scammers-by-RSN-22516589454<br/>1076/

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    JotForm Support

    Answered by liyam on September 24, 2016 at 01:01 PM

    Hello Tim,

    I see your form on this link: https://web.facebook.com/Caribbean-Romance-Scammers-by-RSN-225165894541076/app/684336108254110/. Is this a different form?

    Thanks.

  • Profile Image

    Answered by Tim  on December 08, 2016 at 10:31 PM

    No it is the same form appearing on multiple FB Pages

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    JotForm Support

    Answered by Mike_G on December 09, 2016 at 02:54 AM

    I'm afraid tabs are not being supported by Facebook in mobile devices whether through mobile web browsers or mobile apps.

    https://developers.facebook.com/bugs/435173473172584/

    Other apps in the page are also not currently supported, as mentioned in the discussion.

    http://stackoverflow.com/questions/7220579/is-it-possible-to-show-a-facebook-app-as-a-page-tab-on-mobile-devices

    I have also tried to check my sample facebook page and unfortunately, I got the same issue.