What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Test Emails are still coming from the default sender even if I used a custom one

    Asked by tubbaluvin on September 24, 2016 at 11:27 AM

    I added my email. pretty sure all info is correct. However all test emails are coming from 'noreply@jotform.com' even tried selecting 'noreply@formresponse.com but still comes from ...@jotform.com



    This is a re-post of a comment on How to Setup SMTP for a Form

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    JotForm Support

    Answered by Welvin on September 24, 2016 at 01:57 PM

    The Test Email button is programmed to send an email that way. If you want to see the actual sender, you have to test the form live. 

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    Answered by Charles Rufino  on April 12, 2017 at 01:54 PM

    Test

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    Answered by Charles Rufino on April 12, 2017 at 02:13 PM

    I tried this and still get noreply@jotform.com

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    Answered by Charles Rufino on April 12, 2017 at 03:04 PM

    I tried this and still get noreply@jotform.com

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    Answered by FBsinger on April 12, 2017 at 04:28 PM

    I am having the same issue of having set up an SMTP account and selected it, and despite that, my emails come from @jotform.com. JotForm, can you suggest a solution? 

    Many thanks. 

     

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    JotForm Support

    Answered by Kevin_G on April 12, 2017 at 07:30 PM

    @FBsinger,

    I can see you have opened your own thread about it, we will assist you as soon as possible on this thread: https://www.jotform.com/answers/1117936 

     

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    JotForm Support

    Answered by Kevin_G on June 19, 2017 at 11:40 AM

    @GinaW41hl, 

    Your reply did not reach this thread, please open a new thread in order to let us know your suggestion, we will be glad to assist you.