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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Square Payment: Shipping is enabled but not added on the payment field

    Asked by ofmforms on September 24, 2016 at 03:49 PM

    Just tried my first Square integration and it went quite well!  Except for the shipping option...  This does not appear to work.  Even when I turn on shipping and add a value it does not appear in the form and is not added to the total... Thanks!

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    JotForm Support

    Answered by jonathan on September 24, 2016 at 07:29 PM

    Can you please tell us the URL of your form that uses the Square payment integration? We will check the form. 

    I tried looking for it on your forms, i.e. this one https://www.jotform.us/form/62674859434166 but I found it was not using Square payment but Stripe payment instead.

    We will wait for your updates.

    Thanks.

     

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    Answered by ofmforms on September 25, 2016 at 10:44 AM

    Sorry, I needed to get a payment form up ASAP for a client, so had to use Stripe to get it running.

    I cloned that form and changed the payment method to Square.  Now you can see that the shipping info is not being included with Square.

    https://form.jotform.com/62683887977179

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    JotForm Support

    Answered by EltonCris on September 25, 2016 at 12:23 PM

    Thanks for reporting. I was able to reproduce the problem you've reported. The shipping is enabled but no shipping info added on the square payment field.

    I have now raised this to our developers so they can further investigate this issue. We will let you know here for any updates or once this is implemented.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on October 06, 2016 at 02:51 AM

    Hi,

    This is now fixed. 

    Best regards,