Square Payment: Shipping is enabled but not added on the payment field

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    Asked on September 24, 2016 at 03:49 PM

    Just tried my first Square integration and it went quite well!  Except for the shipping option...  This does not appear to work.  Even when I turn on shipping and add a value it does not appear in the form and is not added to the total... Thanks!

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    Answered on September 24, 2016 at 07:29 PM

    Can you please tell us the URL of your form that uses the Square payment integration? We will check the form. 

    I tried looking for it on your forms, i.e. this one https://www.jotform.us/form/62674859434166 but I found it was not using Square payment but Stripe payment instead.

    We will wait for your updates.



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    Answered on September 25, 2016 at 10:44 AM

    Sorry, I needed to get a payment form up ASAP for a client, so had to use Stripe to get it running.

    I cloned that form and changed the payment method to Square.  Now you can see that the shipping info is not being included with Square.


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    Answered on September 25, 2016 at 12:23 PM

    Thanks for reporting. I was able to reproduce the problem you've reported. The shipping is enabled but no shipping info added on the square payment field.

    I have now raised this to our developers so they can further investigate this issue. We will let you know here for any updates or once this is implemented.

    Thank you!

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    Answered on October 06, 2016 at 02:51 AM


    This is now fixed. 

    Best regards,