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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm getting an Error message from a Submission

    Asked by flutekey on September 24, 2016 at 05:30 PM

    In my Senior Honors Choir competition, I've got a submission with an mp3 that gets this message when I click on it:

    <Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>5836D1256F3208A1</RequestId><HostId>N65MTldQRb2/9v4ZiclMMas3bD9REwuBvsxzBCEg4FdpKS/YWz/wjGFfshqAsqMgxcRMjFZb3CU=</HostId></Error>

    By October 1st, I should be getting a total of 100 entries from our seven competitions and I hope to not be running into this problem. Can you help??!!!!

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    JotForm Support

    Answered by liyam on September 24, 2016 at 08:39 PM

    Hello flutekey,

    It's highly probable that the file is corrupted which may have been due to an incomplete upload or prematurely cut off upload when the user made the submission. This sometimes happens when at the time of the submission, there was a problem with the internet connectivity between the user and the server.

    I would recommend to contact the person who uploaded the file and ask from him to submit the file again to you.

    If you have questions, please let us know.