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  • Profile Image

    Email is in the bounce list

    Asked by max123jot on September 25, 2016 at 08:25 AM

    hi

    i do not believe i am on the bounce list after reviewing the materials you have referenced with links

    i cant seem to figure out the stuff about white list

    would you please advise

    thanks

    m

    Page URL:
    https://jotform.us/edit/350614906595952334

    bounce list bounce
  • Profile Image
    JotForm Support

    Answered by Jan on September 25, 2016 at 10:48 AM

    Your email address is in the bounce. This is the reason why you're not getting email notifications.

    I have removed it from the bounce list now. You should be able to receive new notifications now.

    Please contact your email provider and have them white list our mail servers, here's a guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    You can also check if the email is in the bounce list or not with the help of this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List.

    Please check this guide as well: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by max123jot on September 25, 2016 at 11:46 AM
    i thought i had this under control
    i looked and the email bounce list was empty
    please advise....how did i miss it
    m
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on September 25, 2016 at 03:38 PM

    You have to enter your email address and check if it's on the bounce list. You have the option to click the remove button to fix it. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    You are using Gmail and Jotform doesn't have any issues with Gmail at all. I think your email address was bounced listed because of the autoresponder email. I can see that you are using your own Gmail address as the sender email in the autoresponder settings. Your form submitter then filtered your autoresponder as spam causing it to bounce back.

    I have reverted your sender email  to noreply@jotform.com. Please keep it this way. If you want to use your Gmail as the sender, we highly recommend using the SMTP method as explained in the guide below.

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    I hope this helps and let us know if the issue persists. 

  • Profile Image

    Answered by max123jot on September 25, 2016 at 04:46 PM
    thanks
    now i understand better
    i will have to be watchful for this
    and update the many forms i now have
    m
    ...