What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was temporary suspended due to possible phishing

    Asked by Levi Breuer  on September 25, 2016 at 02:29 PM

    Hi, 

    I can assure you that there was no phishing on my account. I spent a lot of time today adding to my forms, setting conditions, and setting up my systems so everything should work. Please re-instate my account asap. 

    Thank You, 

    Dr. Levi Y. Breuer

    Page URL:
    https://form.jotform.com/62678083922161

    autosuspended
  • Profile Image
    JotForm Support

    Answered by jonathan on September 25, 2016 at 04:42 PM

    Your form https://form.jotform.com/62678083922161 was the reason for the auto suspension of the account and forms.

    It has field that ask for account credit card information which violates the Terms of Use.

    I suggest you remove those fields on your form and any other similar fields to avoid getting suspended.

    I have re-activated your account for now so that you can correct this.

    Make sure to correct them immediately because the Phishing detector will suspend the account again once it detects that there are unwanted/illegal questions/fields on your form.

    Let us know if you need further assistance.