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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have a problem with form emails

    Asked by maiddiaz on September 25, 2016 at 02:54 PM

    Hola Como andan?, una consulta , cuando completo el formulario, cuando me pide el email seria el email del usuario no el email a donde llega , como cambio eso ? alguno sabe? gracias 

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    JotForm Support

    Answered by Welvin on September 25, 2016 at 04:59 PM

    I'm sorry, but I'm not sure if I understand the question. If you are asking on how you can send an email to your submitter after submission, you have to create an autoresponder email. 


    You already have an autoresponder email in the form. The only issue is that you do not have an email field in the form. You should add one.


    If you mean you are not getting the form emails, I've checked it and emails are sent to your email address in the form. You can check your email history to view the sent emails:


    Lastly, the following guide should help you if you are experiencing an issue with form emails:


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    Answered by maiddiaz on September 25, 2016 at 05:15 PM

    Hola!... Si yo completo esa casilla con mi email , llega a mi email,   y no deberia ser asi.. mi pregunta es como cambio el destino cuando le doy submit?, , ejemplo: completo los datos , nombre, telefono, email. ahora cuando le doy "enviar" envia al email que puse en la casilla previamente, donde marcas tu.

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    JotForm Support

    Answered by Jan on September 25, 2016 at 06:10 PM

    Are you referring to the email notification? The email notification is the email alert that you'll receive when someone completes your form. You can change the email recipient of the notification in the Emails wizard. Here's a guide: Setting-Up-Email-Notifications

    If you are referring to the email alert that will be sent to the email address entered in the email field, then that is called auto-responder. The auto-responder is the confirmation email that will be sent to the user who completed the form. Here's a guide: Creating-a-Form-Autoresponder

    Hope that helps. If you have any questions, let us know. Thank you.

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    Answered by maiddiaz on September 25, 2016 at 06:15 PM

    ya esta!, gracias... puse mal el email donde llegarían los datos! :P, disculpen las molestias

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    JotForm Support

    Answered by Jan on September 25, 2016 at 06:29 PM

    Glad to hear that. Let us know if you need any help. Thank you.