What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email notifications - again.

    Asked by bkeogh on September 25, 2016 at 08:02 PM

    Hi,

    I've found out (the hard way) that the email notifications are not being received. I have checked with our IT people to ensure it wasn't a spam issue, and they say they have not received an email from jotform last week (but we did have a form submitted).

    Can you look into this please? It has been a regular issue over the last 6 months.

    Our form is: https://www.jotform.com//?formID=60338148561961

    Thanks, Brendan

    Page URL:
    https://www.jotform.com//?formID=60338148561961

    email notifications not receiving email email receiving
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 25, 2016 at 10:48 PM

    The three email recipients on your form were all added in the bounce list, which is why you were not receiving email notifications. I have now removed them from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please ask your email service provider to whitelist jotform's addresses. Here's the list: Whitelisting JotMails IP Addresses. You can also check out this guide for more info: How to Prevent Email Bouncing Related Issues.

    You can check on your account if an email address is in the bounce list. Here's how: How to Remove Your Email Address from Bounce List.

    Regards.