What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    If I don't upgrade my account to have more than 5 forms, will I lose all the forms except for 5 or will I still be able to access them?

    Asked by edie850 on September 25, 2016 at 08:33 PM

    I received an email stating that I need to update my account. I need more information about this please. 

    My Account all OR Than
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 25, 2016 at 10:55 PM

    I would like to inform you that you will not lose the forms currently in your account. You will not see any changes in all the forms that you have and you will still be able to access all of them. However, you will not be able to create new forms, clone, or restore deleted ones. If you want to create new forms, then you will need to upgrade to the appropriate plan.

    You can find out more about this by checking out our blog post here: Upcoming Changes to JotForm Starter & Guest Plan Users: September 19, 2016

    Regards.