What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my subscription.

    Asked by Samit Sajwani  on September 25, 2016 at 11:12 PM


    I would like to cancel my subscription and use the free version of jotform. It won't let me cancel on the page and told me to contact customer support. Please cancel the subscription as soon as possible.



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    JotForm Support

    Answered by Chriistian on September 26, 2016 at 02:34 AM

    I checked your account and it looks like you have already cancelled the subscription successfully. Your account samit96 is scheduled to downgrade back to Free on September 30th, 2016.

    Since you were using paypal, I would also recommend cancelling the subscription on your paypal account. Here's a guide on How To Cancel Your PayPal Subscription.

    If you need further assistance, please let us know.