Subscription name change and monthly charges

  • Profile Image
    Mark Malinski
    Asked on April 23, 2012 at 11:50 AM

    Hello. I work for the Glendale Police Department in Arizona, and have taken over the position of the person who began the subscription with JotForm. I need to receive emails when are space is close to being full, and when we are required to renew our subscription. I see now that our space is almost full, and I am wondering if I need to renew the subscription so we can continue to use JotForm.

     

    I appreciate any help you can provide. Please contact me at the listed email.

    Thank you!

    Sgt. Mark Malinski

    Glendale, AZ Police Department

    MMalinski@glendaleaz.com

  • Profile Image
    Goldo
    Answered on April 23, 2012 at 12:29 PM

    Can you provide us the jotform account username please? You can by the way change the email address associated with the account by going to Account Settings, that way you'll receive notifications regarding the account.

  • Profile Image
    Goldo
    Answered on April 24, 2012 at 09:09 PM

    Yes, you can do a one time upgrade. Jotform is a monthly subscription service, so just make sure to cancel the subscription before the renewal date.

    Please use glendalepdtraining as the jotform login name when upgrading the account.

    To upgrade please refer here: http://www.jotform.com/pricing/

  • Profile Image
    Goldo
    Answered on April 25, 2012 at 01:38 PM

    Your account has now been upgraded to Professional. Moreover, limits have been increased as well.

    You may need to log out and log back in to see the changes.

    Thanks!