What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why won't your paysite accept my credit card?

    Asked by sewsec on April 23, 2012 at 12:29 PM

    I think it's because I'm trying to use a company check card and your paysite can't match that credit card to my name, because the account is in the company's name.

    Can someone call me so that I can get upgraded to premium.  I'm going to get several hundred responses to this form in the next several weeks.

  • Profile Image

    Answered by gori-mathew on April 23, 2012 at 04:45 PM


    Thanks for contacting us. Unfortunately, we don't have phone communication support and we support via our forum. As a solution, it is possible you can register an account with your company details, upgrade it  and we will assist you to link up the two accounts to transfer all forms already created.

    For more support of PLIMUS gateway,You may visit the following page http://home.plimus.com/ecommerce/contact-us or just use the "Have a question" button found at the bottom of the page.

    Hope this issue gets sorted out. Let us know if there is anything we can help with.

  • Profile Image

    Answered by sewsec on April 23, 2012 at 07:29 PM

    I paid for my upgrade through PayPal.  It means I'll have to reimburse myself, but it's workable for the two months I need the upgrade.

  • Profile Image
    JotForm Support

    Answered by Goldo on April 23, 2012 at 07:42 PM

    Whe checked it seems that you have successfully subscribe to a monthly Premium Account using paypal.

    Your limits have been increased as well.

    You may need to log out and log back in to see the changes.