HELP! Customers complaining orders not going through. Please reset plan to Premium!!!!

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    nbs
    Asked on April 23, 2012 at 12:48 PM

    Hi,

    Our forms are not working and our customers orders are not going through.

    We have a Yearly Premium Plan but it has reverted back to a Free account.

    Please correct the issue quickly!

    Thank you,

    Abie

    nbsprinting.com

    sales@nbsprinting.com

  • Profile Image
    Goldo
    Answered on April 23, 2012 at 12:57 PM

    I have reinstated the account to Premium Status. Sorry for the trouble.

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    nbs
    Answered on April 23, 2012 at 01:00 PM

    Phew! Thank you.

    You know... this is already the second time it's happened. I hope you cand find a way on your end from preventing these issues again.

    Thank you for your help!

    Abie

    nbsprinting.com

  • Profile Image
    Goldo
    Answered on April 23, 2012 at 01:10 PM

    We sincerely apologized for the error Abie. I have placed a note regarding your account to prevent this from happening again.