What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    HELP! Customers complaining orders not going through. Please reset plan to Premium!!!!

    Asked by nbs on April 23, 2012 at 12:48 PM

    Hi,

    Our forms are not working and our customers orders are not going through.

    We have a Yearly Premium Plan but it has reverted back to a Free account.

    Please correct the issue quickly!

    Thank you,

    Abie

    nbsprinting.com

    sales@nbsprinting.com

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    JotForm Support

    Answered by Goldo on April 23, 2012 at 12:57 PM

    I have reinstated the account to Premium Status. Sorry for the trouble.

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    Answered by nbs on April 23, 2012 at 01:00 PM

    Phew! Thank you.

    You know... this is already the second time it's happened. I hope you cand find a way on your end from preventing these issues again.

    Thank you for your help!

    Abie

    nbsprinting.com

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    JotForm Support

    Answered by Goldo on April 23, 2012 at 01:10 PM

    We sincerely apologized for the error Abie. I have placed a note regarding your account to prevent this from happening again.