What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mobile Optimisation Issue

    Asked by WayToShave on September 26, 2016 at 07:40 AM

    Hi,

     

    Under the heading form layout in the designer, I have selected 'make this form responsive' still my form is not mobile responsive, kindly support us here.

     

    Regards,

    Chinmay Chauhary  

    WayToShave

    9599744928

    Page URL:
    https://www.waytoshave.com/NGD

    Mobile heading layout selected
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 26, 2016 at 09:27 AM

    I checked the site you provided (https://www.waytoshave.com/NGD) on a mobile emulator (iPhone 6s and Samsung S7 emulator) and the form was displayed properly. I found no issues on the display of the form on your site.

     

    Can you test again your site on your mobile device and see if you will still encounter the issue? If the issue still persists, can you provide us the device you use in testing so we can further investigate the issue? If you can also send us a screenshot of the issue you encounter then that would be great. To attach a screenshot on this thread, please follow the instructions provided in this article: How to add screenshots images to questions to the support forum.