What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make sure that forms get submitted when people don't choose to pay by paypal?

    Asked by rsynetzer on September 26, 2016 at 07:52 AM

    Some people who are not choosing to pay by paypal are being directed to the paypal page despite this once they have submitted their form, then their form isn't coming through.

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    JotForm Support

    Answered by liyam on September 26, 2016 at 09:45 AM


    Normally, making the form's payment element not required, and not selecting any products will allow it to not redirect to Paypal. This means there is no product selected by this. But if what you wish to do is to choose a different payment gateway service, you might probably want to look into this guide for a sample multiple-payment form: https://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form 

    But, it would also be great if you can share with us the form you're working on, perhaps we can find a better solution to your concern.

    We'll look forward to your response.