What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to upgrade the account, and can not make payment.

    Asked by touchmeparties on September 26, 2016 at 08:21 AM

    Please call urgently 07751215631 

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    Answered by Irshad on September 26, 2016 at 10:25 AM

    Unfortunately, we don't have Phone Support available. We'll do our best to address you here in our forum support quickly.

    I have just checked your account, and I am able to see your current subscription plan is "Bronze", and the next billing date is October 25th 2016.

    I would request you to please explain in more details what are you trying to achieve? And what are you unable to pay? If you have issues with some form, please provide us ID of that form.

    Looking forward to your reply.


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    Answered by touchmeparties on September 26, 2016 at 10:46 AM
    It is fine now and gone through, please can i request this subscription to cancel after 1 month. 
    Please cancel it after one month. 
    Thank you.  
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    JotForm Support

    Answered by Kevin_G on September 26, 2016 at 12:04 PM

    Sure, you only need to downgrade your account, once you do that your account will be scheduled to downgrade and it means that on the next billing date (October 25th) you will not be billed again and your account will be downgraded back to the free plan. 

    Here is a guide that will help: How-to-Downgrade-Subscription-Back-to-Free-Account