What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you move from Bronze to Silver, you will be charged a pro-rated amount for the different between your current subscription and the new subscription.
Since your account is over limit for form views, if you want unlimited form views limit, you can allow JotForm to display ad (Powered By JotForm) in the footer section of your forms. To do so, just check "JotForm Footer" on your settings page https://www.jotform.com/myaccount/settings. You should see "unlimited used" in your account status after that under Form Views.
As for the two charges, it looks like some how you were charged a promotional price for the Bronze subscription that should not have been available. The second charge was the rest of the cost of the Bronze subscription. If there was a reason the promotional price was applied to your account, let us know and we will be happy to refund the difference.