What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want my account reactivated today

    Asked by gazelle_hbs on September 26, 2016 at 12:17 PM

    Good morning. 

    I got the email stating that I need to get my account under 500 total submissions or my account will be shut down.  I was planning on doing that over the next couple of hours and my account has been disabled.  It was my understanding I had until today.  

    September is a really busy month for me but it is going to die down fast and I cannot justify yet going to the paid version.  The moment I need to I will because you guys are awesome and I have shared you with several companies.

     

    Please reactivate my account immediately for 24 hours.  If I need to upgrade today, I will.  

     

    Thanks.  

    Reactivated account reactivated My Account Submissions
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    JotForm Support

    Answered by Nik_C on September 26, 2016 at 01:34 PM

    I checked your account and you're over limit with free forms allowed:

    So you can simply deactivate forms so you're under the limit and you're account should work fine until the first of the month when all your limits will reset.

    If you need further assistance please let us know.

    Thank you!

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    Answered by gazelle_hbs on September 26, 2016 at 05:39 PM

    I disabled all but four forms and it is still not working.  I have potential registrations over the next 48 hours and I need this to work.  Please help ASAP!!

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    Answered by gazelle_hbs on September 26, 2016 at 05:41 PM

    I have archived them as well as disabled them.  Not sure what else I can do.

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    JotForm Support

    Answered by jonathan on September 26, 2016 at 09:57 PM

    I have fixed the issue on the monthly submission counter on your account/username gazelle_hbs  

    It should be active now. Please re-login to your account at https://www.jotform.com/login

    Let us know if still not resolve.

    Thanks.

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    Answered by gazelle_hbs on September 27, 2016 at 09:45 AM

    Thank you!