What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
It seems that you need to have at least one active form to be able to run the data export.
I was able to reproduce the issue, so I have forwarded a ticket to our developers.
I have temporarily enabled your form (it is now disabled again) and run the export option. Please allow it some time to generate an archive. You should receive an email once the export is complete.