What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions not going to emails listed

    Asked by afritzler on September 26, 2016 at 04:19 PM

    We are trying to get submissions on the quotes to go to our emails and they currently are not.

    Page URL:
    http://www.southplatteagency.com/p/get-a-quote

    Emails Submissions and quotes
  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 26, 2016 at 07:21 PM

    I have checked the email addresses that you're using in your form and I can see they are not in our bounce list, one of the reasons why emails do not get sent. 

    I have also submitted your form as a test and I can see the submission was successfully sent, here is a screenshot of the log: 

    I would also suggest you to check the email history by following this guide: How-to-View-All-Your-Form-Email-History

    Also, please ask to your email provider to white-list our IP addresses, this will help to avoid emails being blocked because of any security filter: Whitelisting-JotMails-IP-Addresses

    If you want to have more control over the emails, you should set up SMTP in your account, here is the guide: How-to-Setup-SMTP-for-a-Form

    Please do let us know how it goes. 

  • Profile Image

    Answered by afritzler on September 26, 2016 at 07:46 PM
    It is working now. Thank you
    Sent from my Verizon, Samsung Galaxy smartphone
    ...