What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Lostdogsmn on April 23, 2012 at 04:07 PM

    Hi there, today I upgraded so that I could get more monthly forms as I was almost at my max. It was several hours ago, and its still telling me to upgrade now.

    My concern is, that its going to stop allowing me my forms. And I cant have that happen. There are lost dogs that are depending on that info getting to me, so I can post it on my FB page.

    How long until that upgrade goes through, and if its going to be a while, can you stop it from cutting me off?




  • Profile Image

    Answered by AtacanC on April 23, 2012 at 04:10 PM

    Tammy, i have just checked your account and it has been successfully upgraded to premium. Please log out and log back in to refresh your account status.

    Feel free to contact us if you have any other concerns.

  • Profile Image

    Answered by Lostdogsmn on April 23, 2012 at 04:29 PM
    Oh gosh, you're right. I didn't log out, but now that I have, its all good.
    Thanks so much for your prompt response.