Over form quota - yet upgrade purchased

  • Profile Image
    shanelle
    Asked on April 23, 2012 at 04:10 PM

    There appears to be some issues with our account, I received a notification from Plimus saying our account was over quota and to upgrade.  I have done this and have recieved order confirmation, but our forms still do not appear to be loading, an example is here: http://www.kaenon.com/customer-care/signup  however when I look at the dashboard, it says we are not over quota. 

     

    I'd simply like our forms to be working as soon as possible and have the over quota issue resolved.

  • Profile Image
    gori-mathew
    Answered on April 23, 2012 at 04:25 PM

    Hi,

    We apologise for the inconveniences caused by this issue. I have confirmed that you made your subscrption today and on our payment gateway your account reads "Annual Subscription
    is Active, next payment date is 04/23/2013". I have upgraded your account back to Premium and activated your forms, you  sholud be fine.

    Logout of your account and relogin, you should be bale to see the increase in your quota.