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  • Profile Image

    My form submissions are not getting to my email anymore. How do I find the completed submissions?

    Asked by jodyannecastle on September 26, 2016 at 07:30 PM
    Page URL:
    mightyneighbourly.ca

    Submissions find email Getting
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 26, 2016 at 11:25 PM

    Hello jodyannecastle,

    Upon checking your email address info@mightyneighbourly.ca, I found that it ended up in our bounce list for following reasons:

    Result: 

    info@mightyneighbourly.ca is IN 

     the bounce list 

    Reason(s) : smtp; 552 5.2.0 agei1t0204QNbC101 - agei1t0204QNbC101gekv4

    That is the reason why you were not receiving submission emails. I have removed your email address from our bounce list and it should be working fine now. I would suggest you to please test your form again and get back to us if you still do not receive submission emails.

     

    Thank you!