- PacificOfficeAsked on September 26, 2016 at 07:56 PM
I'm trying to use a couple forms to submit tickets into our ConnectWise system which works off of the from address not the reply address so its creating tickers under the firstname.lastname@example.org address when I need it to be under the email address provided by the user. I'm aware of the SMTP connector options but that won't work as the form could be submitted by any of 900 people and I can't create accounts for all of them nor does it appear to change the from address on the fly.
- CharlieAnswered on September 26, 2016 at 11:48 PM
Is it not possible to map the "Reply-to email" to your ConnectWise system to create tickets?
Spoofing the sender email is actually not advisable as email rejections and IP blocking may occur if not setup correctly.
However, if you have a Mandrill/MailChimp account, we do have a feature that allows you to set the "From" address field to the email field in your form. Here's a guide that you can refer to: https://www.jotform.com/help/240-Set-Email-Field-as-the-Sender-Email-Address-for-Notification-Email-with-Mandrill
However, I believe there are a limitations on the Mandrill account right now due to the major changes they have. Mandrill was actually a separate service, however, it has now become an add-on of MailChimp.
You might also encounter email rejections due to unverified domains. Example, your MailChimp/Mandrill account has a domain of @mycompany.com. If a user fills out your form and used an email email@example.com. Then the email delivery might be rejected due to unverified domain. If a user fills out the form and uses an email firstname.lastname@example.org, then it would be delivered successfully because it is in the same domain with yours. It would be best to test it out first and see how it goes in your end.
Other than that, we do not have other features that allows using an email field as the sender.
I hope that helps.
- PacificOfficeAnswered on September 27, 2016 at 11:34 AM
We are looking into the ability to use the reply to but at this time it appears unlikely. Their email parser still leaves a lot to be desired. If that fails I'll look into the mailchimp option. I'm aware of the spoofing risks and actually have control of our spam service and can fine tune what can be spoofed and what can't so that may work but its a round about way with more failure paths.. Thanks for the assist.