What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does my formularies have been disabled and what can I do to resolve it?

    Asked by AlunosdeHogwarts on September 26, 2016 at 08:39 PM


    I've been using Jotform's forms for almost one year and everything was working perfectly, but today, when I tried to create a new form to collect data for performing a draw I realised that all of them were disable. So I came to ask if I did something wrong or forbidden or if it happened an error in the system and how can I solve it. Thanks.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 12:06 AM

    I have checked your account and I can see it was disabled because of this form https://form.jotformz.com/52907436116657

    Seems like you're asking for an username there, here is a screenshot of the guilty field: 

    I would suggest you to avoid using words such as username, user account or any other that my indicate that you're asking for login credentials. 

    I have re-activated your account now, but please do make the change on your form, otherwise your account will be suspended again because of phishing suspicious. 

    Also, please take a look to our terms so you will know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

    If you have any question, please let us know.

  • Profile Image

    Answered by AlunosdeHogwarts on September 27, 2016 at 09:00 PM

    Ops.. I did it again in the new form, the one I created before seeing this message. I'll change it. Thank you.