What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Acknowledgment of receipt has not received by our client

    Asked by fsavoie61 on September 26, 2016 at 09:01 PM

    I send out a menu once a week.  The first week, my clients received an acknowledgment of receipt after they placed their order.  The second week, no acknowledgment of receipt were sent to them?  I don't know why?

    Page URL:
    https://form.jotform.com/62657285821261

    Week after sent first
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    JotForm Support

    Answered by Kiran on September 27, 2016 at 12:08 AM

    I am not sure if I understand your question correctly. Do you mean to setup a scheduled auto-responder for your JotForm? If so, the scheduled auto-responders are checked every hour on the scheduled date and will be sent. However, there is no option to send the same auto-responder every week. If you are referring to something different, please provide us with more information about how you are sending the acknowledgements and the form ID so that we can take a look and provide you with necessary assistance.

    Thanks!