What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal total & Conditions stopped working

    Asked by ohepta on September 26, 2016 at 09:44 PM

    Help! Been using the same jot form for a month and now the conditions aren't working and the paypal total isn't either. 

    Not sure what to do? 


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    JotForm Support

    Answered by Kiran on September 27, 2016 at 12:30 AM

    I see that a condition on Marquee message field is disabled which needs to be enabled since you want the field to be a required field.

    Also, you have hidden the field using the field options also which is not required. Once there is a condition for the field to displayed based on a condition, it is not required to hard hide the field and you may leave the fields without hiding on the form.

    It seems that there is a conflict with the Product lightbox widget on the form which is causing the issue. Could you try removing the widget and check if that works? Let us know if the issue still persists. We will be happy to assist you further.