What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why does my form say unavailable?

    Asked by MisterInk on September 27, 2016 at 05:18 AM

    please help me. i made my form and it does not allow me to preview it or see my form. i also need to add in a form to collect payment information where i will run payment here on my terminal. The name of the form is uploads.

     

     

    why does uploads name preview and
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    Answered by kate on September 27, 2016 at 08:13 AM

    I see that you're asking password and username in your form. Because of that reason, your account was auto-suspended by our system. 

    If you are trying to create a sign-up or login form, this is unfortunately not possible with JotForm. 

    I've deleted those fields and re-activated your account. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by beril on September 27, 2016 at 10:19 AM

    In addition to my colleague's answer, your account was auto-suspended due to asking credit card information with plain text on your form. Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information with plain text is against our terms of use. I've deleted those fields and I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.