why does my form say unavailable?

  • Profile Image
    MisterInk
    Asked on September 27, 2016 at 05:18 AM

    please help me. i made my form and it does not allow me to preview it or see my form. i also need to add in a form to collect payment information where i will run payment here on my terminal. The name of the form is uploads.

     

     

  • Profile Image
    kate
    Answered on September 27, 2016 at 08:13 AM

    I see that you're asking password and username in your form. Because of that reason, your account was auto-suspended by our system. 

    If you are trying to create a sign-up or login form, this is unfortunately not possible with JotForm. 

    I've deleted those fields and re-activated your account. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image
    beril
    Answered on September 27, 2016 at 10:19 AM

    In addition to my colleague's answer, your account was auto-suspended due to asking credit card information with plain text on your form. Unfortunately, as a part of PCI DSS certification, we're deleting credit card information which was added with plain text.

    Please note that asking credit card information with plain text is against our terms of use. I've deleted those fields and I've re-activated your account. If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.