What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub account users can not see submission's information

    Asked by Emma Rubio on September 27, 2016 at 05:36 AM


    can you please tell me how can I do that my sub account user can see the submission information?

    Thank you very much for your help!

    Emma Rubio

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    JotForm Support

    Answered by Chriistian on September 27, 2016 at 10:22 AM


    It is because you and your sub-user have different settings in storage of data.

    Your account does not store data in Europe DataCenter.

    While your sub-user account does.

    You need to have the same settings for your sub-user to view the submissions.

    Do let us know if you need further assistance.