Sub account users can not see submission's information

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    Emma Rubio
    Asked on September 27, 2016 at 05:36 AM

    Hallo,

    can you please tell me how can I do that my sub account user can see the submission information?

    Thank you very much for your help!

    Emma Rubio

  • Profile Image
    Chriistian
    Answered on September 27, 2016 at 10:22 AM

    Hi,

    It is because you and your sub-user have different settings in storage of data.

    Your account does not store data in Europe DataCenter.

    While your sub-user account does.

    You need to have the same settings for your sub-user to view the submissions.

    Do let us know if you need further assistance.