Sub account users can not see submission's information

  • Emma Rubio
    Asked on September 27, 2016 at 5:36 AM

    Hallo,

    can you please tell me how can I do that my sub account user can see the submission information?

    Thank you very much for your help!

    Emma Rubio

    Jotform Thread 942733 Screenshot
  • Chriistian Jotform Support
    Replied on September 27, 2016 at 10:22 AM

    Hi,

    It is because you and your sub-user have different settings in storage of data.

    Your account does not store data in Europe DataCenter.

    Sub account users can not see submissions information Image 1 Screenshot 30

    While your sub-user account does.

    Sub account users can not see submissions information Image 2 Screenshot 41

    You need to have the same settings for your sub-user to view the submissions.

    Do let us know if you need further assistance.