What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not supposed to be billed

    Asked by TeamShakeNBake on September 27, 2016 at 07:13 AM

    Last night my subscription said cancelled and today I wake up to a charge that was not supposed to be there!!! I want my $19 returned to me!!

    billed charge cancelled and a
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 27, 2016 at 10:49 AM

    We apologize for any inconvenience, I see this refund request has been already sent to our billing department. Please allow 2 to 3 business days for the refund to be completed.

    Open a new thread if you need anything else, we will be glad to assist you.