What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change the recipient email address in a notification?

    Asked by wiggyjnr on September 27, 2016 at 07:38 AM

    Hello, how do I direct a form submission to my email account? For example I want to receive all submissions to a different email address?

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    JotForm Support

    Answered by Kiran on September 27, 2016 at 10:54 AM

    You may change the email recipient of the notifications in your form from the email setup wizard. Please see the screencast below that can help you with changing the recipient email address.

    Hope this information helps! 

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    Answered by wiggyjnr on September 27, 2016 at 11:46 AM
    This isn’t working for me, I still don't receive an email when a form is submitted. Form ID is 62695275334362 and I would like it to be submitted to info@bluesbrothers.info with all data information included.
    Please help!
    Many thanks
    Dave Wiggins (‘Joliet’ Jake Blues)
    The UK’s leading Blues Brothers Tribute Band
    +44 (0) 7766 312374
    Full insurance / PAT tested equipment
  • Profile Image
    JotForm Support

    Answered by Kiran on September 27, 2016 at 01:09 PM

    I see that there are 3 email recipients set for your notification on the form. I also notice that you have configured SMTP to send email notifications which may be causing the issue.

    Please check the SMTP settings for the email address set from the Sender Email section in your account settings.

    Hope this information helps! If the issue still persists, please let us know. We will be happy to assist you further.