How do I change the recipient email address in a notification?

  • wiggyjnr
    Asked on September 27, 2016 at 7:38 AM

    Hello, how do I direct a form submission to my email account? For example I want to receive all submissions to a different email address?

    Page URL: http://www.blues-brothers-tribute-band.co.uk/book--get-a-quote.html
  • Kiran Support Team Lead
    Replied on September 27, 2016 at 10:54 AM

    You may change the email recipient of the notifications in your form from the email setup wizard. Please see the screencast below that can help you with changing the recipient email address.

    How do I change the recipient email address in a notification? Image 1 Screenshot 20

    Hope this information helps! 

  • wiggyjnr
    Replied on September 27, 2016 at 11:46 AM
    This isn’t working for me, I still don't receive an email when a form is submitted. Form ID is 62695275334362 and I would like it to be submitted to info@bluesbrothers.info with all data information included.
    Please help!
    Many thanks
    Dave Wiggins (‘Joliet’ Jake Blues)
    The UK’s leading Blues Brothers Tribute Band
    www.blues-brothers-tribute-band.co.uk
    +44 (0) 7766 312374
    UK - EUROPE - WORLDWIDE
    Full insurance / PAT tested equipment
    ...
  • Kiran Support Team Lead
    Replied on September 27, 2016 at 1:09 PM

    I see that there are 3 email recipients set for your notification on the form. I also notice that you have configured SMTP to send email notifications which may be causing the issue.

    How do I change the recipient email address in a notification? Image 1 Screenshot 30

    Please check the SMTP settings for the email address set from the Sender Email section in your account settings.

    How do I change the recipient email address in a notification? Image 2 Screenshot 41

    Hope this information helps! If the issue still persists, please let us know. We will be happy to assist you further.