JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Could you provide us with the link of the template that you are trying to use so that we can take a look and provide you with necessary assistance? Since you say, it is a basic form you may also create a new form by dragging and dropping the required fields in the form builder. Once you have all the necessary fields on the form, you may apply a theme from the theme-store. You may also design your own theme using the form designer. Please refer to the guide with basic video tutorials to use the form designer.
Hope this information helps!