What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Account has been locked

    Asked by victor de los santos  on September 27, 2016 at 08:39 AM


    I need to be told what the necessary information I need for me precentar account is unlocked again as the need to finish my project website. please ...

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 27, 2016 at 11:33 AM

    Are you referring to the account (draespinal)? As per checking the account draespinal, the account was automatically suspended because one of your form (http://www.jotform.co/form/62685025779872) contains a username and password field which is against our terms of use


    I have removed the fields on your form so I can activate your account again. Please avoid collecting sensitive information such as username and password to avoid your account from being automatically suspended again.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 27, 2016 at 05:53 PM

    It seems that your latest response is not posted on the thread. We request you to post it again by accessing the URL https://www.jotform.com/answers/942795 if you are looking for any further assistance.