What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jot Form downgraded

    Asked by Clare Morgan on September 27, 2016 at 08:44 AM

    To Whom It May Concern,

    We have received the email below. We have not requested a downgrade and were on the bronze account. The only thing we believe has changed is that payment is no longer from Sue Sentances credit card and is now from a different card. Could you confirm our current status of this account please.


    Kind Regards

    Clare Morgan


    Dear SueSentance,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

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    JotForm Support Manager

    Answered by Jeanette on September 27, 2016 at 11:21 AM

    I just posted a response on this thread for you: