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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: not being received by any recipient, nothign shows in mail logs.

    Asked by wiggyjnr on September 27, 2016 at 08:54 AM

    Hello,

     

    I seem to have created a form successfully but it does not send me an email upon a third party submission - can you please help? the form ID is 62695275334362, and I would like to receive an upload of the form and a notification when someone completes it, to info@bluesbrothers.info 

    I would also like to know if it is possible to create hyperlinks within the text on form fields?

    Kind regards

    Dave Wiggins

    Page URL:
    http://www.blues-brothers-tribute-band.co.uk/book--get-a-quote.html

    email receive receive email form submitted
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 27, 2016 at 11:26 AM

    You have not received any submission on your form yet. If you are using the "Test Email" button, that will send the test notification to your JotForm's account email address. 

    In order to properly test your notification, you need to do a real submission. Click on "Preview", then fill and submit the form.

    On regards of the hyperlink, follow these instructions:

    1) Add a Text field from Basic Fields tab

    2) Enter the text

    3) Select that text

    4) Click on the "insert link" button

    5) Paste the link to your document

    6) Click on the complete button 

    Let us know if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by wiggyjnr on September 27, 2016 at 12:46 PM
    Thanks for your reply. I had tested several ‘real’ submissions (and deleted them via jotform afterwards) but still no emails came through. I’ve just tested again and it’s still the same. I’ll try the hyperlink fix later.
    Frustrating!
    Thanks for your help, any other advice and or suggestions greatly appreciated!
    regards
    Dave
    Dave Wiggins (‘Joliet’ Jake Blues)
    THE ALL NEW BLUES AND SOUL REVUE
    The UK’s leading Blues Brothers Tribute Band
    www.blues-brothers-tribute-band.co.uk
    +44 (0) 7766 312374
    UK - EUROPE - WORLDWIDE
    Full insurance / PAT tested equipment
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 27, 2016 at 02:10 PM

    I have submitted your form, but nothing is shown in our mail logs. I have forwarded this issue to our second level, you will be updated via this thread when this gets fixed.

  • Profile Image
    JotForm Developer

    Answered by uygar on October 06, 2016 at 03:34 AM

    Hi, 

    It looks like problems solved. Please check again and inform us if problem still persist. 

     

    [2016-10-04 10:16:01] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-10-04 04:29:12] Submission #351378949222837257 Form #62695275334362 SENT to info@bluesbrothers.info from noreply@jotform.com via SENDMAIL [2016-10-03 10:08:37] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-10-03 02:37:22] Submission #351285838311657375 Form #62695275334362 SENT to info@bluesbrothers.info from noreply@jotform.com via SENDMAIL [2016-10-02 10:04:40] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-10-01 10:03:01] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-09-30 09:56:48] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-09-29 09:50:12] Submission #350966208911768593 Form #62695275334362 SENT to info@bluesbrothers.info from noreply@jotform.com via SENDMAIL [2016-09-29 09:50:01] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES [2016-09-28 09:41:40] SENT to info@bluesbrothers.info from support@jotform.com via AMAZONSES