What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have created a paypal form and reports an error

    Asked by rojour on April 23, 2012 at 08:51 PM

    Invalid Configuration

    This trasaction can not be prossed due to an invalid merchant configuration.


    Details: Transact: TIMESTAMP=2012%2d04%2d24T00%3a47%3a28Z&CORRELATIONID=41ec587770945&ACK=Failure&VERSION=54%2e0&BUILD=2764190&L_ERRORCODE0=10501&L_SHORTMESSAGE0=Invalid%20Configuration&L_LONGMESSAGE0=This%20transaction%20cannot%20be%20processed%20due%20to%20an%20invalid%20merchant%20configuration%2e&L_SEVERITYCODE0=Error&AMT=1%2e00&CURRENCYCODE=USD





    However when I created the form I tested the conecction and it was okay. If I go directly to the paypal account, I'm able to do the transaction without any problem.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 23, 2012 at 10:50 PM


    You should probably redo the payment configuration as this look like it was not properly setup.
    And you should probably provide a default donation value, and not blank only.


  • Profile Image

    Answered by rojour on April 24, 2012 at 10:57 AM

    I deleted the form, got new info from Paypal, did a new form and I got the same result...


    any other idea?

  • Profile Image

    Answered by jeanettebmz on April 24, 2012 at 03:33 PM

    Did you enter the default donation value? as recommended by my colleague?


  • Profile Image

    Answered by rojour on April 24, 2012 at 04:04 PM

    Yes, I did

  • Profile Image
    JotForm Support

    Answered by idarktech on April 24, 2012 at 09:15 PM


    Is it an Invalid Credit Card number error? If so, you should check if the credit card is valid and correct. Or, maybe you have not accepted the PayPal Website Payments Pro agreement in your PayPal account. Please log in to your Paypal account then accept the billing agreement for merchant accounts. If you're having difficulties with this, kindly contact Paypal support for proper assistance. Thank you!

  • Profile Image

    Answered by rojour on April 25, 2012 at 02:01 AM

    No, it's not an issue with Paypal. If I go to paypal site and create a button abd use that from my web site, it works just fine, however I like your forms a lot better and was hoping to make it work that way.

    I assure you that the mstake is not in the card number or that there is a problem with paypal.

  • Profile Image
    JotForm Support

    Answered by idarktech on April 25, 2012 at 02:24 AM


    Base on paypal error codes, that problem occurs when the billing agreement is disabled or inactive. Or, when you have not agreed to the billing agreement.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    In either case you will want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted. You can also search PayPal’s forums for information specific to this error code.

    If you need any further help, please feel free to contact us.