What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Recipient not getting email of form responseAsked by movalmedia on September 27, 2016 at 01:44 PM
firstname.lastname@example.org is listed on the form, she in not listed on the email sent, so she is not getting the responses.
I have tried deleting and then adding her back, then saving but that did not change anything. I read that there is a limit of 10 recipients.
Try setting up a single notification for just that address to see if that will allow for it to send.
I checked our logs and did not see anything for that address so it looks like the notification is not triggering at all. If the new notification to only that address still does not send, let us know and we will be happy to have another look.