What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Uploaded pdf isn't fillable

    Asked by Stacey Noble on September 27, 2016 at 02:34 PM

    I uploaded a pdf to the fillable pdf form creator, and received an email stating that it was successfully imported. I clicked on the link to "Download Your PDF," but the PDF that opened is not fillable and when I hit "submit" at the bottom of the form, nothing happens. What do I need to do?

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    JotForm Support

    Answered by david on September 27, 2016 at 04:47 PM

    To create a fillable PDF in this manner, the form would need to have been created in Adobe Forms Central.  This application converts fillable PDF forms made using their now shutdown system into fillable PDF JotForm forms.  If the PDF was not created using Adobe Forms Central, it may not properly convert to our format and will likely need to be manually recreated.

    We do have another app that can import and PDF, however, what it is able to convert is quite limited: