What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button not working

    Asked by sudsport on September 27, 2016 at 03:22 PM

    Hi,

    An existing form with which we had some 60 registration is not working any more.

    When clicking on the button "Valide" we enter a "please wait" state which never ends.

    Could you have a look and fix it.

    Thanks for your help.

    Regards,
    Georges

    Page URL:
    http://www.sud-sport.com/inscriptions_formulaire.php?course=6032671072<br/>2952&amp;nom_course=Le%20Marathon%20des%20Costaud(e)s%202016&amp;h_for<br/>ms=2050

    Screenshot
    button not working please wait thanks and state
  • Profile Image

    Answered by sudsport on September 27, 2016 at 04:09 PM

    Urgent, no view of my problem in 45 minutes and my customer can't get registered !

    Pleaqse help.

    Georges

  • Profile Image
    JotForm Support

    Answered by david on September 27, 2016 at 06:54 PM

    The iFrame code for your forms looks incorrect. 

    Try replacing it with the following code:

    <iframe id="JotFormIFrame-60326710722952" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/60326710722952" frameborder="0" style="width:100%; height:2050px; border:none;" scrolling="yes"> </iframe>

    I cloned the form to test it and the form itself does look to be working.  If it still does not function correctly with the updated code, let us know and we will be happy to have another look.

  • Profile Image

    Answered by sudsport on September 28, 2016 at 02:43 AM

    Hi David,

    I doubt that the change will do anything as the form even if not embedded do not work and I am curious about your clone as did perform a clone which do not work either using the simulation at creation time (visualization).

    My embedding code is the same for all the forms I am using and I cannot change it only for this one, if changing it it would apply changes for all the forms and I hate changing something which is working.

    Please could you investigated further on this specific form as I have already 59 registration and cannot start from scratch.

    I do not know if this help but my forms and data are on a European server.

    It seems that the postal code widget may be involved as if i do a reload of the pre visulaization all data is still there but not the postal code

    Thanks for you continuing support,
    Georges

  • Profile Image

    Answered by sudsport on September 28, 2016 at 03:10 AM

    Hi,

    I found the problem, it was the postal code widget which needed to be updated, I just do not understand why it is not done automatically.

    I hope this is the thread.

    Regards

  • Profile Image
    JotForm Support

    Answered by jonathan on September 28, 2016 at 04:56 AM

    Hi,

    Thank you for taking the time updating us on the status and letting us know you had manage to resolve the issue on your own.

    I just do not understand why it is not done automatically.

    Usually, you will need to redo the widget configuration wizard so that it becomes updated to the latest version (when our dev team update the widget).

    Please don't hesitate to contact us anytime should you require assistance again.

    Regards,

  • Profile Image

    Answered by sudsport on September 28, 2016 at 12:05 PM

    Hi Jonathan,

    Agreed but we never get the information that there is a widget update, which happened while this form were in use with on going registrations.

    It should be easy to get the list of user using a specific widget and warn them, this would be a customer oriented attitude whereas on our case we have to plunder and get bad image for end user added to this we get proposed solution from your support team which where irrelevant.

    Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by david on September 28, 2016 at 01:20 PM

    Most often widget updates propagate through all forms and do not need to be manually updated.  In rare cases such as yours, the widget may not automatically update to the newest version.  When I tested a copy of your form originally, the widget issue was not present.  This lead me to believe the form itself was functioning correctly.  When I checked your embedded form, it was not.  This lead me to believe there was something wrong with your embedded form.  When I checked your embed code, it was not the normal embed code you would get from our system, which I why I suggested updating the embed code.