What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission information not included in the notification

    Asked by win9133 on September 27, 2016 at 03:54 PM

    I have an order form on my website and have tried everything to get it to work, without success. I embedded it that did not work. The, I received a support response that in order to avoid script problems, I should Iframe it. That did not work eitherr. So then, I just tried a link that was provided by JotForm directly to the form. That also did not work. In each case, after filling out the form and submitting it (successfully), when I check the e-mail to which it was sent, the only thing that appears in the title "Order Form" but no information that was filled out on the form. I checked the height limit on the form in the Iframe specifications and it is over 2300 pixels, plenty for the entire form. Please assist!

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    JotForm Support

    Answered by Kiran on September 27, 2016 at 06:25 PM

    I understand that you are receiving the notification for the form with only title and no information included from the filled form. Could you try adding a new notification to your JotForm so that the fields on the form should be included automatically in the notification? Please refer to the guide below that can help you with setting up email notifications.


    You may delete the old notification later.

    Hope this information helps!