Submission information not included in the notification

  • Profile Image
    win9133
    Asked on September 27, 2016 at 03:54 PM

    I have an order form on my website and have tried everything to get it to work, without success. I embedded it that did not work. The, I received a support response that in order to avoid script problems, I should Iframe it. That did not work eitherr. So then, I just tried a link that was provided by JotForm directly to the form. That also did not work. In each case, after filling out the form and submitting it (successfully), when I check the e-mail to which it was sent, the only thing that appears in the title "Order Form" but no information that was filled out on the form. I checked the height limit on the form in the Iframe specifications and it is over 2300 pixels, plenty for the entire form. Please assist!

  • Profile Image
    Kiran
    Answered on September 27, 2016 at 06:25 PM

    I understand that you are receiving the notification for the form with only title and no information included from the filled form. Could you try adding a new notification to your JotForm so that the fields on the form should be included automatically in the notification? Please refer to the guide below that can help you with setting up email notifications.

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    You may delete the old notification later.

    Hope this information helps!