Email notifications of submissions

  • patrickfitz1969
    Asked on September 27, 2016 at 4:03 PM

    Hello, I created a sign up form and the email notifications are not coming through after someone submits the form. 

  • Kevin Support Team Lead
    Replied on September 27, 2016 at 6:36 PM

    I can see you have already opened another thread to ask about this, here is the link and you have already received a reply there: https://www.jotform.com/answers/943111 

    I  can confirm that your email addresses are not in our bounce list anymore, I have also tested the form and I can see emails are being sent fine, here is a screenshot of the email sent upon my test: 

    Email notifications of submissions Image 1 Screenshot 20

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.