What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications of submissions

    Asked by patrickfitz1969 on September 27, 2016 at 04:03 PM

    Hello, I created a sign up form and the email notifications are not coming through after someone submits the form. 

    Page URL:
    https://form.jotform.com/62295701068154

    Submissions email notifications email sign up form hello and
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    JotForm Support

    Answered by Kevin_G on September 27, 2016 at 06:36 PM

    I can see you have already opened another thread to ask about this, here is the link and you have already received a reply there: https://www.jotform.com/answers/943111 

    I  can confirm that your email addresses are not in our bounce list anymore, I have also tested the form and I can see emails are being sent fine, here is a screenshot of the email sent upon my test: 

    If the issue still persists, please ask your email provider to white-list our IP addresses, here is the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.